As of: April 2026<\/span><\/p>\n 1.1. We, THE CONCIERGES S.L., C\/ Mestre Nicolau 26, 07181 Calvia, represented by the Managing Director Claire-Lisa Field (hereinafter referred to as “Concierges”, “we” or “us”), conclude contracts exclusively on the basis of these General Terms and Conditions (GTC).<\/span><\/p>\n 1.2. The Terms and Conditions in effect at the time the contract is concluded shall apply.<\/span><\/p>\n 1.3. These Terms and Conditions also apply to future transactions with customers who are business entities, provided that such transactions are of a similar nature.<\/span><\/p>\n 1.4. We do not accept any terms and conditions proposed by the customer unless we expressly agree to their validity in writing.<\/span><\/p>\n 2.1. The term “private customer” refers exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). Consumers are natural persons who enter into a legal transaction for a purpose that is predominantly neither commercial nor self-employed. “Entrepreneur”, “business customer” or “commercial customer” within the meaning of these GTC is any customer who, in accordance with Section 14 BGB, acts in the exercise of their commercial or independent professional activity when concluding the contract. <\/span><\/p>\n 2.2. A \u201cscan\u201d is a scanning process in which \u201cscanned documents,\u201d such as documents, letters, or other printed materials, are optically captured and saved in a digital format as a \u201cscan result\u201d as part of a \u201cscan job.\u201d<\/span><\/p>\n 2.3. A \u201cScanbox\u201d is a mailing address that we provide to you for receiving letters. It consists of a recipient name and a unique Scanbox number. <\/span><\/p>\n 2.4. A \u201cscan job\u201d is a specific type of order for digitizing your documents and paper records.<\/span><\/p>\n 2.5. By the term \u201cgoods shipment,\u201d we mean all shipments that are not scanable items and include, for example, shipments of goods that cannot be scanned or cannot be scanned in their entirety.<\/span><\/p>\n 2.6. The term \u201cService\u201d refers collectively to all the services and features we offer.<\/span><\/p>\n 3.1. The subject of the contract between you and us is the scanning of documents. The scope of services and the respective prices can be found in the service description and the price overview, which can be accessed for private and business customers at https:\/\/www.scanjob.eu in the respective price overview. <\/span><\/p>\n 3.2. The contractual relationship between you and us is established upon completion of the registration process by clicking the activation link we sent you via email.<\/span><\/p>\n 3.3. For paid services, you can select them from the available options, confirm your personal information and payment methods, and complete the order process by clicking the \u201cPlace Paid Order\u201d button. You can correct your information in the order form at any time up until that point. Optional fields are marked as such. <\/span><\/p>\n 3.4. When setting up a Scanbox or a scan job for the first time, you must specify whether you are registering as a private customer or a business customer. As a private customer, you may only use services intended for private customers. Consumers are prohibited from using services as business customers. By ordering our services as a business customer, you confirm that you are a business entity and not a consumer. We reserve the right to verify, both during your order and prior to its fulfillment, that customers are consumers and are not using services as commercial customers (e.g., by checking the information regarding the company name or VAT identification number). You further agree to provide, upon our request, appropriate proof, such as a copy of a business registration. <\/span><\/p>\n 3.5. We will send these Terms and Conditions, the Cancellation Policy, and details about the services you have booked to the email address you provided.<\/span><\/p>\n 3.6. If you are acting solely under a power of attorney or on behalf of a third party, the contract will be concluded with the third party only if the power of attorney has been presented at our request and we have expressly confirmed the conclusion of the contract with the third party.<\/span><\/p>\n 3.7. We may refuse to enter into a contract with you if there are reasonable grounds for doing so, without being required to explain our decision to you.<\/span><\/p>\n 4.1. We do not review the content of scan requests and are not obligated to verify the plausibility or legality of incoming scan requests or to contact you for clarification.<\/span><\/p>\n 4.2. However, we reserve the right to consult with you before processing a scan request if the scan requests we receive are unusual for the industry or if we have specific grounds to believe that your rights, our rights, or the rights of third parties may be infringed. This is particularly the case if: <\/span><\/p>\n 4.2.1. the size or dimensions of a scan are unusual;<\/span><\/p>\n 4.2.2. the scanning process jeopardizes the integrity of the document, for example, because a book binding or a seal must be removed;<\/span><\/p>\n 4.2.3. the scan cannot be performed, or can only be performed to a limited extent, due to the nature of the document;<\/span><\/p>\n 4.2.4. the scanned document is clearly illegal because it contains, for example, illegal political propaganda, etc.;<\/span><\/p>\n 4.2.5. the scanned document cannot be clearly assigned to you because the scan box number or the customer’s name is incorrect or missing.<\/span><\/p>\n 4.3. If, despite our best efforts, we are unable to clearly match a scanned document to a customer account, it will be returned to the relevant delivery service as undeliverable.<\/span><\/p>\n 4.4. We execute all scanning orders exclusively based on the scan documents you submit. These documents must be submitted exclusively in the specified formats and with the specified specifications. <\/span><\/p>\n 4.5. With regard to documents that are not suitable for the scanning job, we reserve the right not to scan them and to reject such orders.<\/span><\/p>\n 5.1. You warrant that all personal or business information you provide is accurate, and that all data and content you submit are legally permissible and free from any third-party rights. The use of pseudonyms is not permitted. <\/span><\/p>\n 5.2. You may create only one customer account at a time and must not impersonate other individuals or companies or otherwise misrepresent your identity or address information.<\/span><\/p>\n 5.3. You are also responsible for ensuring that your address, contact, and bank account information is accurate. Any disadvantages to you or us resulting from inaccurate information shall be your responsibility. <\/span><\/p>\n 5.4. You agree to notify us immediately of any changes to your address, your email contact information, your bank account details, your legal form, your legal or contractual representation, or any other circumstances that are similarly material to the contractual relationship.<\/span><\/p>\n 5.5. A Scanbox address is not a valid address for service of process. You are not permitted to list a Scanbox address as your company\u2019s registered office in the commercial register. Furthermore, you are not permitted to provide a Scanbox address as your residence to public agencies or authorities. You must avoid giving any impression in legal or business dealings that the activities you initiate are attributable to us or were initiated by us. <\/span><\/p>\n 5.6. You may only use the Scanbox address in letterhead, in the legal notice of websites, or for entries in public directories or registries if the Scanbox address is explicitly identified as a mailing address and the registered office of your company or your place of residence is also provided.<\/span><\/p>\n 5.7. You may not use a Scanbox address as a return address for mailings in connection with direct marketing campaigns or similar activities without our prior written consent. Any additional costs incurred by us as a result will otherwise be billed to you. Any violations of this provision shall be deemed an improper use of our services.<\/span><\/p>\n 5.8. It is entirely your responsibility whether the individual Scanbox addresses are disclosed to third parties. We do not publish the Scanbox addresses or share them with directories, address books, or similar sources. <\/span><\/p>\n 5.9. You are responsible for ensuring that the address contains the scan box number so that we can uniquely assign a shipment to your customer account in conjunction with the recipient name stored in the system. If the scan box address on incoming mail is incomplete, we shall not be liable for any damages incurred by you, in accordance with Section 18 of these GTC (Liability\/Damages), if we assign a shipment to an incorrect customer account or return it to the respective delivery service with the note “Recipient unknown”. <\/span><\/p>\n 5.10. You authorize us to accept on your behalf any shipments delivered to us by a delivery service. We shall not be liable, in accordance with Section 18 of these Terms and Conditions (Liability\/Damages), if a delivery service refuses to hand over a shipment to us. You are not entitled to refuse acceptance after we have confirmed delivery. <\/span><\/p>\n 5.11. You are responsible for protecting your login credentials and must keep them confidential. Please note that if third parties gain access to your login credentials, they may use our service on your behalf and view your data. If you discover or suspect that your login credentials are being used by third parties without authorization, we urge you to change your login credentials immediately and notify us. We also reserve the right to temporarily suspend your user account if we have reasonable grounds to suspect that someone is misusing your login credentials or your user account. <\/span><\/p>\n 5.12. You must ensure that only documents intended for scanning are sent to your Scanbox. Physical shipments must not be sent to a Scanbox. We assume no liability whatsoever for the condition of or any changes to incoming mail that is not intended for scanning. If items received in a Scanbox are not scan documents\u2014particularly because they contain perishable or even hazardous goods\u2014you must immediately remove them from our premises by forwarding them. We have no obligation to store such items separately, contrary to the procedure for scan documents. <\/span><\/p>\n 5.13. We reserve the right, at our sole discretion, to destroy shipments that do not contain scanned documents at your expense if you fail to comply with a request to remove said shipment from our premises within one week. For shipments containing hazardous materials, we are entitled to immediately dispose of them in an environmentally responsible manner at your expense. If a shipment described above cannot be clearly assigned to a customer account, we may immediately destroy the shipment. You are liable for any damages caused by incoming mail that does not constitute a scanned document as defined above, provided that we are not at fault for the damages. <\/span><\/p>\n 5.14. We will not accept any shipment contents that violate legal or regulatory prohibitions. Illegal activities in connection with our services are not permitted. If prohibited shipment contents are delivered to us, they may be seized by the relevant authorities. Should investigative authorities contact us regarding a customer due to suspicion of criminal offenses committed by the customer using or via their Scanbox address, we will cooperate fully with the authorities in accordance with applicable legal regulations. All costs incurred by us in enforcing applicable law against a customer shall be borne by the customer, provided the customer is responsible for such costs. <\/span><\/p>\n 5.15. In the case of forwarding scanned documents or other shipments abroad, you are responsible for ensuring that they are cleared through customs and taxed in accordance with the relevant legal provisions. We generally declare all forwarded shipments as \u201cContents: Documents\u201d and assume no liability whatsoever toward customs or tax authorities or toward you in the event of an incorrect declaration. You must immediately reimburse us for any fees or other expenses charged to us in connection with a forwarding. We do not forward shipments that do not contain exclusively scanned documents to other countries. <\/span><\/p>\n 5.16. If you instruct us to destroy a scanned document, we shall not be liable for any resulting damage in the event of an erroneous instruction. We shall also not be liable for any damage you may incur as a result of the destruction of shipments, provided that we were authorized to destroy a shipment in accordance with our contractual agreements with you or at our own discretion. <\/span><\/p>\n 6.1. The legal effects of the documents we receive are determined by legislation and judicial practice. The use of a Scanbox, particularly for the purpose of meeting deadlines, is therefore entirely at your own risk. <\/span><\/p>\n 6.2. Please note that for some shipments, our receipt of them may trigger certain deadlines, even if you do not become aware of the shipment until later (e.g., in the case of registered mail). We therefore ask that you check your user account regularly for new incoming shipments. <\/span><\/p>\n 7.1. The fees for our services are listed in the price lists. Prices for 7.2. Postage and shipping costs are stated separately. If we deliver in several partial deliveries, shipping costs will be calculated separately for each partial delivery. <\/span><\/p>\n 7.3. The recurring fee for plans that include certain services is due at the start of each billing period. The fee for additional services that are not included in the plan but have been used is due at the end of each billing period. <\/span><\/p>\n 7.4. The billing period for services related to Scanboxes is one month. The billing period begins when the first Scanbox is set up and continues on a recurring basis. If a Scanbox has been paused, the billing period begins when it is reactivated. <\/span><\/p>\n 7.5. Services related to Scanjobs are billed upon completion of each individual order.<\/span><\/p>\n 7.6. Invoices will be provided to you exclusively in electronic form.<\/span><\/p>\n 7.7. You can pay the remuneration using the payment options we offer.<\/span><\/p>\n 7.8. Commercial customers are considered to be in default within two weeks of receiving the invoice, even if they have not received a reminder.<\/span><\/p>\n 7.9. Payment is considered timely only if we receive the funds.<\/span><\/p>\n 7.10. If a payment cannot be collected via SEPA direct debit, you will be responsible for all resulting costs. This includes, in particular, bank fees associated with the return of SEPA direct debits and similar fees to the extent that you are responsible for the event that gave rise to the costs. We may send you payment reminders electronically. <\/span><\/p>\n 7.11. If you fall behind on your payments, we are entitled to suspend the provision of our services and, for example, restrict the functionality of our service until the payment arrears are resolved. In doing so, we will take your interests into account, for example, in the event of reported emergencies. The receipt of mail will remain active unless we terminate the contract entirely. Our other statutory and contractual rights in the event of late payment remain unaffected. <\/span><\/p>\n 7.12. Set-off is permitted only with respect to claims that have already been acknowledged by the other party or established by a court, unless the claims relate to the principal performance or defects. A right of retention may be asserted only with respect to claims arising from the relevant contract. <\/span><\/p>\n 7.13. We may, at our sole discretion, shorten the pre-notification period for a SEPA direct debit to as little as one day.<\/span><\/p>\n 8.1. The contract term begins upon registration and continues indefinitely. With regard to individual services (e.g., paid scan jobs or the setup of a scan box), the contract term begins upon ordering such services and lasts for the agreed-upon duration. Unless an end date is agreed upon or you terminate the contract or individual services (which can also occur, for example, through a rate plan change), the contract term automatically renews for the same duration upon expiration. If no contract duration is specified, it is one month. <\/span><\/p>\n 8.2. You may terminate this agreement at any time, and we may terminate it with two weeks\u2019 notice. Termination by the customer prior to the end of the contract term does not entitle the customer to a refund of the advance payment. This is subject to any refund claims arising from circumstances for which we are responsible. <\/span><\/p>\n 8.3. Termination can only take effect once there are no physical shipments associated with your customer account remaining in our archive and no further services are to be utilized from us after the current contract term expires. In such cases, we will notify you of the obstacles to termination and are entitled to set a deadline for you to specify how to proceed with the shipments, commissioned services, and scan results. If you do not respond within four weeks, these scan originals or scan results will be destroyed after appropriate notification. Until then, the agreed-upon service fees will apply. <\/span><\/p>\n 8.4. If offered by us, you can pause your scan box tariff, provided that there are no physical shipments associated with your customer account in our archive. In this case, the customer will continue to have access to their customer account and digital data, but no further services will be provided by us. Pausing the scan box tariff does not constitute termination of the business relationship between us and you. <\/span><\/p>\n 8.5. You may switch between the service plans we offer at any time and begin using the services included in the new plan immediately. If, when switching plans within a billing period, you have unused service credits remaining from your previous contract, these credits will not be carried over but will expire without replacement. <\/span><\/p>\n 8.6. If you use more services than are included in a plan, those services will be billed separately.<\/span><\/p>\n 8.7. Beide Parteien behalten sich das Recht vor, den Vertrag aus wichtigem Grund vorzeitig zu k\u00fcndigen. Gegebenenfalls muss einer solchen K\u00fcndigung eine schriftliche Abmahnung wegen des betreffenden Verhaltens vorausgehen. <\/span><\/p>\n 8.8. We are entitled to terminate the agreement immediately for cause, in particular if:<\/span><\/p>\n 8.8.1. if a customer\u2019s address provided at the time of contract conclusion\u2014which must differ from the Scanbox address provided under these terms and conditions (residential or business address, principal place of business, or similar)\u2014changes and the customer fails to notify us of their new address within 14 days without being asked; a P.O. box or similar is not considered a valid address,<\/span><\/p>\n 8.8.2. if a customer defaults on payment of service fees from two invoices,<\/span><\/p>\n 8.8.3. if a customer culpably breaches the terms of the contract and fails to remedy the breach within a reasonable period of time after receiving a written warning from us (in the case of serious breaches, a written warning is not required),<\/span><\/p>\n 8.8.4. there are substantial and verifiable grounds to believe that the customer\u2019s conduct violates public policy (Section 138 of the German Civil Code) or a statutory prohibition (Section 134 of the German Civil Code),<\/span><\/p>\n 8.8.5. insolvency proceedings or similar legal proceedings have been initiated with respect to the customer\u2019s assets, or an application for such proceedings has been filed, or such an application has been rejected due to lack of assets.<\/span><\/p>\n 8.8.6. there is reasonable suspicion that the customer intends to misuse our services.<\/span><\/p>\n 8.9. It is the customer\u2019s responsibility to back up their data (e.g., invoices or scans) upon cancellation of a Scanbox or customer account before the end of the contract term.<\/span><\/p>\n You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date the contract is concluded. To exercise your right to cancel, you must notify us <\/span><\/p>\n THE CONCIERGES S.L.<\/span> Phone: +34 871973046 <\/span><\/p>\n Email: info@escanear.es or info@scanjob.eu<\/span><\/p>\n by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, though its use is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period expires. <\/span><\/p>\n If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal regarding this contract, compared to the total scope of the services provided for in the contract. <\/span><\/p>\n If you wish to cancel the contract, please fill out the form below and return it to us.<\/span><\/p>\n To the company<\/span><\/p>\n THE CONCIERGES S.L.<\/span> Email: info@escanear.es or info@scanjob.eu<\/span><\/p>\n I\/we hereby revoke the order placed by me\/us<\/span><\/p>\n a contract entered into for the provision of the following services:<\/span><\/p>\n Ordered on \/ Received on:<\/span><\/p>\n Name of the consumer(s):<\/span><\/p>\n Address of the consumer(s):<\/span><\/p>\n Date & Location, Signature of the consumer(s) (only for written notifications):<\/span><\/p>\n \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014-<\/span><\/p>\n (Delete as appropriate)<\/span><\/p>\n 10.1. Scan requests received at your Scanbox address will be processed within approximately 24 hours, and no later than 48 hours after the request is submitted. For scan documents exceeding 100 pages or for shipments of goods, this timeframe may be extended. In such cases, we will generally consult with you in advance. <\/span><\/p>\n 10.2. All delivery dates listed are not firm dates. A firm date must be expressly designated as such by us and agreed upon. <\/span><\/p>\n 10.3. The following applies to the calculation of the delivery time: The delivery period begins on the business day you request the scanning of the document in your customer account. We will notify you by email once we have received the documents. <\/span><\/p>\n 10.4. Business days are Monday through Friday, unless they are public holidays.<\/span><\/p>\n 10.5. If you have selected \u201cprepayment\u201d as your payment method, your order will not be processed until payment has been received; if you are paying by SEPA direct debit, we reserve the right to process your scan order only after the debit instruction has been received.<\/span><\/p>\n 10.6. Compliance with the delivery schedule is contingent upon your timely and proper fulfillment of your contractual obligations.<\/span><\/p>\n 10.7. Commercial customers are required to first grant us a reasonable grace period in writing if the delivery deadline is exceeded, and may withdraw from the contract only after the grace period has expired without result.<\/span><\/p>\n 10.8. If the customer is a business customer and the document to be scanned or the scanned file is ready for shipment or transmission via the Internet, and if shipment, transmission, or acceptance is delayed for reasons beyond our control, notification of readiness for shipment shall be deemed delivery, at which point the risk (and liability for loss or damage) passes to the customer.<\/span><\/p>\n 11.1. The scan results are generated solely based on the content specifications provided in the submitted scan files. We have no influence over the content of the scan files. <\/span><\/p>\n 11.2. You grant us the rights of use necessary to perform our services with respect to the scanned documents you have provided. You warrant to us that the services we are to perform do not infringe upon the rights of third parties or any applicable law; in particular, you warrant that you possess the necessary rights to scan the documents provided. <\/span><\/p>\n 11.3. If third parties are designated as recipients of scan results, this is done at your own risk. Beyond their right to receive the results, the recipients have no rights of their own with respect to the contract between you and us. <\/span><\/p>\n 11.4. If we face claims arising from the infringement of third-party rights, in particular copyright infringements, you shall indemnify us against all such claims unconditionally and upon first request, provided that you are responsible for the infringement.<\/span><\/p>\n We reserve ownership of the scan results until all amounts due under the relevant contract have been paid in full.<\/span><\/p>\n 13.1. We are not obliged to carry out a scanning order if it does not comply with the technical specifications for scan documents.<\/span><\/p>\n 13.2. Due to the processing procedures, minor damage to scanned documents may occur in isolated cases. In accordance with Section 18 of these Terms and Conditions (Liability\/Compensation), this does not entitle you to file a complaint or request a price reduction, nor does it give rise to any claims for damages. <\/span><\/p>\n 13.3. If you are a business customer, you must notify us of any obvious defects in the scan results immediately, but no later than one week after receiving them. After that, the scan results are deemed to have been approved. The deadline is met if the notification is sent in a timely manner. As a commercial customer, you must also immediately report any obvious transport damage to the delivery person of the contracted transport company; any complaints regarding this made at a later date will not be accepted. <\/span><\/p>\n\n
General Provisions \/ Scope of Application<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Definitions<\/b><\/h3>\n<\/li>\n<\/ol>\n
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General Regulations on Contract Conclusion<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Examination of Scan Documents<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Customer Obligations and Clarifications<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Legal Effect of Deliveries and Possible Commencement of Deadlines<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Tariff Change and Termination<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Right of Withdrawal for Consumers<\/b><\/h3>\n<\/li>\n<\/ol>\n
Right of withdrawal<\/b><\/h4>\n
\n<\/span>C\/ Mestre Nicolau 26<\/span>
\n<\/span>07181 Calvia<\/span><\/p>\nConsequences of the revocation<\/b><\/h4>\n
Sample Cancellation Form<\/b><\/h4>\n
\n<\/span>C\/ Mestre Nicolau 26<\/span>
\n<\/span>07181 Calvia<\/span><\/p>\n\n
Delivery Time, Service Period and Transfer of Risk<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Ownership, Archiving, Copyright<\/b><\/h3>\n<\/li>\n<\/ol>\n
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Retention of Title<\/b><\/h3>\n<\/li>\n<\/ol>\n
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